All Systems Operational

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Welcome to the SLI health dashboard. If you'd like to report a problem, please navigate to https://sli-systems-support.vrya.com/hc/en-us

Uptime over the past 90 days. View historical uptime.
MyAlerts Operational
90 days ago
100.0 % uptime
Today
SLI Operational
90 days ago
99.99 % uptime
Today
Commerce Console (aka SLI Tools) Operational
90 days ago
99.88 % uptime
Today
SLI CDN Operational
90 days ago
100.0 % uptime
Today
SLI Recommendations Engine Operational
90 days ago
100.0 % uptime
Today
SLI Reports service Operational
90 days ago
100.0 % uptime
Today
SLI SearchBuilder Operational
90 days ago
100.0 % uptime
Today
SLI Search Cluster AU Operational
90 days ago
100.0 % uptime
Today
SLI Search Cluster UK Operational
90 days ago
100.0 % uptime
Today
SLI Search Cluster US Operational
90 days ago
100.0 % uptime
Today
SLI TemplateBuilder Operational
90 days ago
100.0 % uptime
Today
SLI Staging SearchBuilder Operational
90 days ago
100.0 % uptime
Today
SLI Staging SearchCluster Operational
90 days ago
100.0 % uptime
Today
SLI Staging TemplateBuilder Operational
90 days ago
100.0 % uptime
Today
SLI Demo SearchCluster Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jun 7, 2026

No incidents reported today.

Jun 6, 2026

No incidents reported.

Jun 5, 2026
SC Pages missing on tools console only
Resolved - The issue has been resolved, and all services are operating normally. We will continue to monitor the system, but no further impact is expected. This incident has been closed.
Jun 5, 12:42 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 5, 12:10 UTC
Identified - The issue has been identified and a fix is being implemented.
Jun 5, 11:46 UTC
Update - Our team is actively investigating the issue and working to identify the root cause. We will continue to provide updates as more information becomes available.
Jun 5, 08:12 UTC
Investigating - Our internal monitoring proactively detected an issue where certain SC Pages may appear missing within the Tools Console. There is no customer-facing impact — your search experience and all customer services are fully operational.

The team is actively working to resolve the display issue and we will provide an update once a fix has been applied.
Jun 5, 04:50 UTC
Jun 4, 2026
Investigating: SC Pages Missing from Tools Console
Resolved - This incident has been resolved.
Jun 4, 11:20 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 4, 09:43 UTC
Investigating - We are currently investigating an issue where SC pages are no longer appearing as expected. Our engineering team is actively reviewing the issue and working to identify the root cause.
Jun 4, 07:54 UTC
Jun 3, 2026

No incidents reported.

Jun 2, 2026

No incidents reported.

Jun 1, 2026

No incidents reported.

May 31, 2026

No incidents reported.

May 30, 2026
Scheduled Maintenance – Security Enhancement Tuning Activity (AUS)
Completed - Scheduled maintenance has been successfully completed.

All services are operating normally. If you experience any issues, please contact the Support Team or raise a support ticket.

Thank you for your patience and understanding.
May 30, 13:40 UTC
Verifying - Verification is currently underway for the maintenance items.
May 30, 13:07 UTC
Update - The maintenance window is in progress, and work is proceeding as planned. We will continue to provide updates as new information becomes available.
May 30, 12:38 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 12:00 UTC
Scheduled - We will be performing scheduled maintenance on 30 May 2026 for security enhancement tuning activities.

If you experience any issues after the maintenance, please contact the Support Team or raise a support ticket.

We appreciate your understanding.
May 27, 06:22 UTC
Scheduled Maintenance – Security Enhancement Tuning Activity (US/UK)
Completed - Scheduled maintenance has been successfully completed.

All services are operating normally. If you experience any issues, please contact the Support Team or raise a support ticket.

Thank you for your patience and understanding.
May 30, 08:14 UTC
Verifying - Verification is currently underway for the maintenance items.
May 30, 08:09 UTC
Update - Maintenance Update:

The maintenance window has been extended by 1 hour as the work is taking longer than expected.

We will provide further updates as progress continues. Thank you for your patience.
May 30, 06:13 UTC
Update - The maintenance window is in progress, and work is proceeding as planned. We will continue to provide updates as new information becomes available.
May 30, 06:07 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 05:00 UTC
Scheduled - We will be performing scheduled maintenance on 30 May 2026 for security enhancement tuning activities.

If you experience any issues after the maintenance, please contact the Support Team or raise a support ticket.

We appreciate your understanding.
May 27, 06:08 UTC
May 29, 2026

No incidents reported.

May 28, 2026
Learning Navigation and Site Champion Issues
Postmortem - Read details
Jun 4, 08:11 UTC
Resolved - This incident has been resolved.
May 28, 11:24 UTC
Monitoring - The issue has been fixed, and the affected functionality has been restored. We are continuing to monitor the platform to ensure the issue does not recur.
May 28, 06:57 UTC
Identified - ## Update

The issue has been identified, and the team is continuing to work on implementing a solution. We will provide another update once the fix has been applied and validated.
May 28, 06:50 UTC
Investigating - We identified two separate regressions introduced in the tools-console-1-347.0 release deployed on May 27. These regressions are causing the Learning Navigation HTTP 500 issue and the empty Site Champion console issue.

The Infrastructure team is aware of the issue and mitigation work is in progress.
May 28, 03:19 UTC
May 27, 2026

No incidents reported.

May 26, 2026

No incidents reported.

May 25, 2026

No incidents reported.

May 24, 2026

No incidents reported.

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