On 28 May 2026, some customers were unable to use Learning Navigation and Site Champion in the SLI Commerce Console (tools.sli-systems.com). Service was restored the same day. The incident was closed on 29 May 2026.
We apologize for any inconvenience this caused.
| Item | Detail |
|---|---|
| Affected service | SLI Commerce Console (tools.sli-systems.com) |
| Severity | Major (Status Page) |
| Investigating (UTC) | 28 May 2026, 03:19 |
| Service restored (UTC) | 28 May 2026, 06:57 |
| Incident closed (UTC) | 29 May 2026, 11:24 |
| Duration | ~3 hours 38 minutes |
Our team deployed an updated version of the SLI Commerce Console as part of planned maintenance. The deployment did not fully complete on the production server.
This incomplete deployment caused the following issues:
Unfortunately, the problem was not automatically detected by our internal monitoring, and we were alerted to the issue through customer support reports.
A recent application update did not complete all required steps on our production environment. This caused errors in Learning Navigation and prevented Site Champion from displaying data correctly.
Our team identified the issue, applied a corrective update to the production environment, and confirmed that Learning Navigation and Site Champion were working again. We continued to monitor the platform after the fix.
1. Automated browser monitoring (SC/LN display real data)
2. HTTP monitoring on critical static files
We have increased the scope and frequency of monitoring so similar issues are detected earlier and addressed before customers are affected.
Source: Status Page incident history.
28 May 03:19 - Investigating | Regressions in Tools Console Release -; mitigation in progress
28 May 06:50 - Identified | Fix implementation and validation underway
28 May 06:57 - Monitoring | Functionality restored; monitoring continues
29 May 11:24 - Resolved | Incident closed
We are committed to strengthening deployment and monitoring so similar issues are detected internally before they affect customers. For questions, contact SLI Support.